Twisted Servers Privacy Policy
Effective Date: December 11, 2024
1. Introduction
Twisted Servers (“we,” “our,” or “us”) is committed to protecting your privacy. Twisted Servers Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including Web Hosting, WordPress Hosting, Domain Name Registration and Management, VPS Hosting, Dedicated Server Hosting, and Game Server Hosting.
By using Twisted Servers’ services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, you must discontinue using our services immediately.
2. Information We Collect
We may collect the following types of information from you:
a) Personal Information
- Account Registration: Name, email address, phone number, billing address, and payment details (limited to payment method details, as payments are processed through PayPal).
- Communication: When you contact us, we may collect any information you provide, including email communications, phone calls, and chat logs.
b) Usage Data
- Log Data: Information related to your access and usage of our services, such as IP addresses, timestamps, browser types, and operating systems.
- Service Usage: Details on how you use our services, including server resource usage, bandwidth consumption, and system performance.
c) Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance your user experience, analyze usage, and provide relevant support. You can control cookies through your browser settings, but this may impact your experience with our services.
3. How We Use Your Information
We use your information to:
- Provide Services: Facilitate account creation, service provisioning, billing, technical support, and customer service.
- Improve Services: Analyze usage to identify trends and improve performance, security, and reliability.
- Communication: Notify you of service updates, policy changes, and promotional offers (with your consent).
- Legal Compliance: Comply with legal obligations and resolve disputes.
We do not sell or rent your personal information to third parties.
4. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We may share limited personal information with service providers (e.g., payment processors, data centers, and customer support platforms) to facilitate our services.
- Legal Compliance: We may disclose your information if required to do so by law or in response to lawful requests by public authorities.
- Business Transfers: If Twisted Servers is involved in a merger, acquisition, or asset sale, your personal information may be transferred.
5. Data Retention
- General Retention: Personal data will be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
- After Termination: Data and backups related to terminated services will be retained for 30 days to allow negotiation to reinstate the service. Data related to services terminated for prohibited activities will be immediately and permanently deleted.
6. Data Security
We take data security seriously and use industry-standard measures to protect your information. This includes encryption, access controls, and secure storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access and Correction: Request a copy of your personal information and correct inaccuracies.
- Data Deletion: Request the deletion of your data, subject to our legal obligations.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the details provided in Section 10.
8. International Data Transfers
If you access Twisted Servers from outside of Australia, please note that your data will be transferred to and processed in Australia. We ensure that data transfers are conducted in accordance with applicable privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, legal requirements, or operational needs. When changes are made, we will notify you via email or post the updated policy on our website. Your continued use of our services constitutes acceptance of the revised policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: support@twistedservers.com
Phone: +61 8 6297 3450
Mailing Address: PO Box 142 Welshpool DC WA 6986 Australia
By using Twisted Servers, you acknowledge that you have read, understood, and agreed to Twisted Servers Privacy Policy.